Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") govern your access to and use of Iridael's website and services. By accessing our website at iridaelena.pro or engaging our services, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services. We reserve the right to modify these Terms at any time, and your continued use constitutes acceptance of any changes.

These Terms should be read together with our Privacy Policy and Cookie Policy.

2. Definitions

• "Service" or "Services" refers to the AI development and consulting services provided by Iridael, including decision support systems, named entity recognition, and content curation.
• "User," "You," or "Your" refers to the individual or organisation accessing our website or engaging our services.
• "We," "Us," or "Our" refers to Iridael, a business registered in Singapore.
• "Agreement" refers to these Terms together with any service-specific agreements or statements of work.
• "Website" refers to iridaelena.pro and all associated pages and content.
• "Content" includes all text, images, code, documentation, and materials provided by Iridael.

3. Eligibility

You must be at least 18 years of age and have the legal capacity to enter into binding contracts to use our services. If you are accessing our services on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

Our services are intended for business and professional use. We do not provide services to consumers for personal, family, or household purposes.

4. Description of Services

Iridael provides artificial intelligence services including:

• AI-Assisted Decision Support: Systems that present structured, data-backed decision options
• Named Entity Recognition: Custom models for identifying and classifying domain-specific entities
• AI-Driven Content Curation: Intelligent systems for organising and surfacing relevant content

Specific service details, deliverables, timelines, and pricing are outlined in individual service agreements or statements of work.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with reasonable notice to active clients.

5. User Responsibilities

5.1 Acceptable Use

You agree to use our website and services only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights of Iridael or third parties
• Transmit malicious code, viruses, or harmful materials
• Attempt to gain unauthorised access to our systems or networks
• Use our services to develop competing AI products or services
• Reverse engineer, decompile, or disassemble any proprietary technology
• Use our services in ways that could harm, disable, or impair our operations

5.2 Account Security

If you have an account with us, you are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorised use

5.3 Data Provision

For service engagements requiring data provision, you represent and warrant that you have the necessary rights and permissions to provide such data for processing and model training purposes.

6. Intellectual Property Rights

6.1 Iridael's Intellectual Property

All content, technology, methodologies, and materials provided by Iridael, including but not limited to website content, software, documentation, and training materials, are owned by Iridael or our licensors and protected by intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to use our services and access our website for their intended purposes. This license does not include rights to:

• Reproduce or distribute our proprietary materials
• Create derivative works based on our technology
• Use our intellectual property for commercial purposes beyond the agreed service scope

6.2 Client Data and Deliverables

You retain ownership of data you provide to us. Upon full payment, you receive ownership of deliverables as specified in your service agreement, including:

• Trained models developed specifically for your use case
• Custom code written for your project
• Documentation and training materials created for your organisation

We retain rights to our underlying methodologies, frameworks, and general knowledge developed during the engagement.

7. Payment Terms

7.1 Pricing and Fees

Service fees are detailed in your service agreement. All prices are in Singapore Dollars (SGD) unless otherwise specified.

7.2 Payment Schedule

Payment terms are specified in individual service agreements. Typical arrangements include:

• Deposit upon agreement signing
• Milestone payments during project phases
• Final payment upon delivery and acceptance

7.3 Late Payment

Late payments may incur interest charges at a rate of 1.5% per month or the maximum rate permitted by law, whichever is lower. We reserve the right to suspend services for overdue payments.

7.4 Refund Policy

Refunds are handled on a case-by-case basis. Deposits are generally non-refundable once work has commenced. Detailed refund terms are specified in service agreements.

8. Service Delivery and Acceptance

8.1 Project Scope

Service scope, deliverables, timelines, and acceptance criteria are defined in individual service agreements or statements of work.

8.2 Timeline Estimates

Project timelines are estimates based on information available at the time of agreement. Timelines may be adjusted if:

• Scope changes are requested
• Client-provided data or resources are delayed
• Unforeseen technical challenges arise

8.3 Acceptance Testing

Upon delivery, you have a reasonable period (typically 14 days unless otherwise specified) to test and accept deliverables. Acceptance is deemed complete if no substantive issues are raised within this period.

9. Warranties and Disclaimers

9.1 Service Warranties

We warrant that services will be performed with reasonable skill and care in accordance with professional standards. Specific performance criteria are detailed in service agreements.

9.2 Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Services are provided "as is" without warranties of any kind beyond those expressly stated
• We do not guarantee specific outcomes or results from AI models
• AI systems have inherent limitations and may produce errors or unexpected outputs
• We are not responsible for decisions made based on AI system outputs
• Website availability is not guaranteed; we may experience downtime for maintenance or technical issues

9.3 No Professional Advice

Our AI services provide data processing and pattern recognition capabilities but do not constitute professional advice in legal, medical, financial, or other regulated domains. Users remain responsible for all decisions and should consult appropriate professionals when needed.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY SINGAPORE LAW:

10.1 Liability Cap

Our total liability for any claims arising from or related to our services shall not exceed the total fees paid by you for the specific service giving rise to the claim, calculated over the twelve months preceding the claim.

10.2 Excluded Damages

We shall not be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, or business opportunities
• Costs of procurement of substitute services
• Damages arising from third-party claims

10.3 Exceptions

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or other matters where liability cannot be limited by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Iridael, its officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your breach of these Terms
• Your violation of any law or regulation
• Your infringement of third-party rights
• Data you provide for processing or model training
• Your use of deliverables in ways not contemplated by the service agreement

12. Confidentiality

Both parties agree to maintain confidentiality of proprietary information disclosed during the engagement. This includes:

• Technical specifications and methodologies
• Business information and strategies
• Data provided for processing
• Terms of the service agreement

Confidentiality obligations survive termination of the service relationship and remain in effect for a period of five years unless otherwise specified in a separate confidentiality agreement.

13. Termination

13.1 Termination by Either Party

Either party may terminate a service agreement according to the terms specified in that agreement, typically requiring written notice.

13.2 Termination for Breach

We may immediately terminate or suspend services if you:

• Materially breach these Terms
• Fail to make required payments
• Engage in prohibited activities

13.3 Effects of Termination

Upon termination:

• You must pay for services rendered up to the termination date
• We will deliver completed work products as of the termination date
• Provisions regarding confidentiality, intellectual property, and liability survive termination

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of Singapore, without regard to conflict of law principles.

14.2 Jurisdiction

Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Singapore.

14.3 Informal Resolution

Before initiating formal proceedings, parties agree to attempt good faith informal resolution through direct negotiation.

14.4 Mediation

If informal resolution fails, parties may agree to mediation through the Singapore Mediation Centre before pursuing litigation.

15. General Provisions

15.1 Entire Agreement

These Terms, together with any service-specific agreements, constitute the entire agreement between you and Iridael regarding the subject matter herein.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

15.3 Waiver

Our failure to enforce any provision does not constitute a waiver of that provision or any other provision.

15.4 Assignment

You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations with reasonable notice to you.

15.5 Force Majeure

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond reasonable control, including natural disasters, war, terrorism, labour disputes, or government actions.

16. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website with an updated "Last Updated" date.

For material changes, we will provide notice via:

• Email to registered users
• Prominent notice on our website

Continued use of our website or services after changes take effect constitutes acceptance of the modified Terms. Active service engagements remain governed by the Terms in effect at the time of agreement unless both parties agree otherwise in writing.